k-based services and software solutions help your organization successfully utilize your ultimate competitive advantage - the knowledge and expertise of your staff and the intellectual property you control. These are your organization’s Knowledge Assets – the expertise that lives in employees’ heads and not in balance sheets. This includes knowledge of marketing, distribution channels, customer profiles and statistics, innovation processes, how to do or make things better, and much much more!
Knowledge Assets are the reason new products are right first time and why repetitive processes run smoothly. They are the intangibles that cannot be audited and probably not written down and are taken for granted. When organizations manage these intangibles well the company succeeds.
Your Knowledge Assets give you a competitive advantage. But there is danger and risk in your advantage: knowledge is an organizational asset but is created and "owned" by individuals. Knowledge can leave, retire, or be ineffective because of the poor connections between the information and individuals of your enterprise.
To be truly useful, Knowledge Assets -- useful knowledge -- need to be elicited from individuals, "externalized" and made easily accessible, and shared with the organization. And we empower that process for you. Our Knowledge Engineering methods elicit the expertise, and deep tacit knowledge of your experts and make that expertise available to your organization through knowledge webs, knowledge books, knowledge documents, and shared knowledge bases. Using our knowledge capture and representation tools, such as PCPACK, SmartWikis™, and the Xperta™ Expert System Platform, we help you make that knowledge actionable.
Through our knowledge capture and sharing program, we can help you preserve and spread organizational expertise and reuse the knowledge you have invested in and created; we help you use and sustain your knowledge advantage. And if you currently have a Knowledge Management (KM) program in place we can help optimize your knowledge sharing with a front-end Knowledge Acquisition program. These programs close the gap in KM programs by capturing the tacit knowledge that is so elusive and hard to elicit from experts. We can help you leverage your current KM investments, including your SharePoint™ installations and Content Management Systems.
What Is Knowledge?
Read our blog article on explicit and tacit knowledge